RETURN & REFUND POLICY

At Oomium, we strive for your complete satisfaction with your order. If you have an issue with your order, please do not hesitate to contact us.

Conditions for Return:

We accept returns for products that meet the following conditions:

  • The product is unopened and in its original packaging with all tags attached.
  • The product is defective due to manufacturing error, damaged during shipping, or incorrect based on the website description.

Please note: We do not accept exchanges or returns if the product has been opened, used, or if the defect is a result of customer use.

Refund Timeframe:

Once we receive your returned product and confirm it meets the return conditions, the refund process will be initiated. The refund will be issued to your original method of payment within 5-10 business days. The actual time it takes for the refund to appear may vary depending on your bank or financial institution.

Return & Refund Process:

  1. Initiate a Return: If you wish to return a product, please contact us via email at [email protected] within 30 days of receiving your order. In your email, please provide:
    • Your order number.
    • A detailed reason for the return.
    • Attach photos or videos (if applicable) showing the condition of the product.
  2. Return Instructions: Our customer support team will review your request and respond within 2-3 business days, providing detailed instructions on how to return the product.
  3. Ship the Product Back: You are responsible for carefully packaging the product and shipping it back to the address provided. The cost of return shipping will be borne by you, unless the product is defective due to manufacturing or an error on our part.
  4. Refund Processing: Upon receiving the returned product and verifying its condition meets the return criteria, we will proceed with processing your refund to the original payment method you used when placing the order.

Cases Where Returns/Refunds Are Not Accepted:

  • The product has been used or is no longer in its original condition due to customer fault.
  • The product is missing original packaging or tags have been removed/torn.
  • Items explicitly listed as non-returnable (if applicable, list them specifically).

If you have any questions regarding our return and refund policy, please contact us via email at [email protected].