FAQs

SHIPPING & DELIVERY

  • What shipping options are available?

We offer a flat-rate shipping service for all orders within the USA, priced at $5.99 USD per order. We also offer international shipping. For more details, please refer to our Shipping Policy.

  • How long until I receive my package?

Within the USA, anticipate a delivery window of 4-20 business days. Please note that during peak seasons, delivery times may experience slight delays.

  • Do you offer international shipping?

Yes, we provide international shipping services. For estimated delivery times and costs, please refer to our Shipping Policy.

  • Do you ship to military addresses or PO Boxes?

We currently do not ship to US military bases (APO/FPO). However, we can ship to PO Boxes. We apologize for any inconvenience this may cause.

PAYMENT & SECURITY

  • What forms of payment do you accept?

We accept payments via PayPal and Stripe. You will be redirected to a secure payment page to complete your transaction safely.

  • Is online purchasing secure?

Absolutely. We use secure, third-party payment gateways to protect your personal and financial information. We do not store your credit card information on our servers. For detailed insights into our privacy practices, please refer to our Privacy Policy.

ORDERS

  • Can I modify my order?

Unfortunately, we are unable to modify orders once they are confirmed. Since our products are custom-made, we require customers to thoroughly review all order details before finalizing their purchase.

  • Can I cancel my order?

Yes, cancellations are possible within 6 hours of placing your order. Once an order has entered the production and shipping phase, cancellation may not be possible. Please note, a cancellation fee of 10% of the total order value will be applied. To request a cancellation, please email us immediately at [email protected].

  • What if I haven’t received my order?

If the tracking status shows your order as delivered but you have not received it, we recommend checking around your premises or with your neighbors. You should then contact the designated shipping company. If issues persist, please reach out to our support team at [email protected] for further assistance.

RETURNS & REFUNDS

  • Can I request a return or refund?

Yes, returns or refunds are accepted within 30 days of delivery, subject to certain conditions. For comprehensive details and instructions, please refer to our Returns & Refunds Policy.

  • What is the time frame for returns?

Our return policy is effective for 30 days following the delivery date. Beyond this period, the order is considered accepted, and we cannot facilitate returns or refunds.

  • Who is responsible for return shipping costs?

You are responsible for all return shipping costs, except in cases where the return is due to our error (defective, incorrect, or damaged items).